Terms of Use
    Terms of Use

Terms of Use


Welcome to Carltonlondon.com, brought to you by Carlton Overseas pvt. Ltd. , hope you enjoy shopping and visit us again.

The sale of the product from the website “carltonlondon.com” is governed by the terms and conditions listed below.

‘Carlton London’ is a brand of Carlton Overseas Pvt. Ltd, it is a UK brand bringing in the latest fashion from the high streets of London.

The product offered for sale on the website “carltonlondon.com” is retailed by the brand name Carlton London in India.


Carlton London grants you a limited license to access and make personal use of the Site and services. Use of the site is available only to persons who can form legally binding contracts under applicable law. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use this Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users. Users under the age of 18 are prohibited for the use of site though under the Indian Contract Act, 1872 including un-discharged insolvents etc .
You are not allowed to reproduce, modify, distribute, display any portion, distribute, publish any content or make any commercial use of any of the information provided in this site.

You shall not distribute in any form, any information, or other material that violates, infringes the copyrights, patents, trademarks, trade secrets, logo or other proprietary rights of any person.

You are not allowed to republish, archive or retain any content on the internet, intranet, extranet, database, archive or compilation. You are not allowed to use any content for commercial use.

You agree not to decompile, reverse engineer or disassemble any software or other products or processes accessible through the Site, and not to insert any code or product or manipulate the content in any way that affects the user's experience.

You are not allowed to use the Site in any manner that is illegal or impairs the operation of the Site or its availability or usage by others.

You further agree not to use any data mining, bugs, viruses, worms, trap doors, web crawlers, robots, cancel bots, spiders, Trojan horses, other harmful code of properties or any data gathering or extraction method in connection with your use of the Site.

You are not allowed to make any use of the Site for the benefit of another business


Carlton London may require you to register an online account(“Account”), to enable you to access and use certain portions of this site or use certain services.

You shall provide Carlton London with accurate, complete and up-to-date Account information. Carlton London has no obligation to investigate the authorization or source of any such access or use of the Site. You are solely responsible for protecting the security and confidentiality of the password and identification assigned and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.


Carlton London reserves the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if Carlton London believes that the conduct by the customer violates applicable law or is harmful to Site


Except for Content that is in the public domain, all Content, as well as the selection and arrangement of the Content, is owned by (or licensed to) Carlton London, its affiliates or suppliers and is protected by copyright, trade dress, trademark, unfair competition, and/or other laws and may not be used, copied or imitated in whole or in part except as expressly provided in these Conditions. Except as otherwise expressly provided in these Conditions, all rights in and to the Content are expressly reserved by Carlton London.


Carltonlondon.com may at any time update the Terms & Conditions of Use of the site without any prior notification to you. You can access the latest version of the User Agreement at any given time on Carltonlondon.com. You should regularly review the Terms & Conditions on Carltonlondon.com. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the service. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site


The price of the products at Carlton London is inclusive of VAT. The vat charged shall depend upon the destination where the order has to be shipped. The tax rate applied to the order will be the combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped


Carltonlondon.com reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Site fraudulently. Carltonlondon.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.

Carltonlondon.com shall not absorb any liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction.


There are limited period vouchers which can be issued, or cancelled by Carlton London as part of any campaign or scheme. The terms for these campaigns will be decided by Carlton London at the time of the campaign and these should be acceptable to you.


You agree to indemnify, defend and hold harmless carltonlondon.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by carltonlondon.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.


You agree, understand and confirm that the credit card, debit card, Net Banking details provided by you for availing of services on Carltonlondon.com will be correct and accurate and you shall not use the credit card, debit card, Net Banking which is not lawfully owned by you, i.e. in a credit card, debit card, Net Banking transaction, you must use your own credit card, debit card, Net Banking account. You further agree and undertake to provide the correct and valid credit card, debit card, Net Banking details to Carltonlondon.com. Further the said information will not be utilised and shared by Carltonlondon.com with any of the third parties unless required for fraud verifications or by law, regulation or court order.

Carltonlondon.com will not be liable for any credit card, debit card or Net Banking fraud. The liability for use of a card, debit card or Net Banking account fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.


When you use the Site and email to Carlton London, you are communicating with Carlton London electronically. Carlton London will communicate with you by email, notices or SMS on the Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


Links on this Website owned by third parties are not under the control of the Company. The Company cannot, therefore, and may not in any way be deemed responsible, for any reason, cause or motive, for the contents of such site links or the linked addresses. The inclusion of links of such websites does not imply any endorsement, on the part of the Company, of the linked websites.


You agree that carltonlondon.com has the right in its sole and absolute discretion and without notice to restrict, suspend or terminate your access to all or any part of the site or services, without assigning any reason.


We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate Further, Carlton London has ensured that the measurements, information and description for products furnished on the site are best calculated and stated to accuracy and true to its dimensions. However, due to the inherent characteristics of certain materials, actual measurements of individual items might vary slightly. Slight marks and colour / print variations should not be considered as a fault, but they are inherent characteristics of the product.


There may be information on this Site that contains typographical errors that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information without prior notice.

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, Carlton London shall have the right to refuse or cancel any orders placed for product listed at the incorrect price whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Carlton London shall immediately issue credit in the amount of the charge.


Carlton London protects all the information you share with us. We follow strict steps to help protect the confidentiality, security, and integrity of data stored on our systems. Only those employees who need access to your information in order to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

When you register with us, you supply your email address and a password which allows us to provide you access to your account every time you visit our site. At the completion of your purchase, we also ask you for your name, phone number, email, billing and shipping addresses. This information, along with your credit card number, is necessary to fulfil your order. This information may be disclosed to specific members of our staff and to select third parties (such as our credit card processor and shipping provider) involved in the completion of your transaction and delivery of your order. We may also need your email address or phone number to contact you if we have questions about your order.


This Agreement and the relationship between you and Carlton London will be governed by the laws as applicable in India. Any disputes will be handled in the competent courts of New Delhi, India. This Agreement constitutes the entire agreement between you and Carlton London and governs your use of the Site, superseding any prior agreements between you and Carlton London with respect to the Site.


As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to [email protected]